Evyatar Beni

About

Who I Am

Senior Customer Success executive with 15+ years scaling post-sales organizations from early-stage startups through high-growth expansion. Proven track record building Customer Success functions from the ground up, including operational frameworks, customer lifecycle strategies, technical enablement, and high-performing global teams.

Brings a unique blend of deep technical expertise across cybersecurity, OT/ICS, industrial IoT, and enterprise infrastructure, combined with executive stakeholder management and hands-on startup execution. Equally comfortable in board-level strategic conversations and deeply technical environments.

Specializes in aligning Sales, Product, Engineering, and Customer Success to drive adoption, retention, expansion, and measurable business outcomes. Known for translating complex technical capabilities into clear customer value and scalable operational processes.

Based in Bergen County, NJ, within the NYC metro area. Open to remote and hybrid leadership opportunities across cybersecurity, OT/ICS, healthcare IT, AI-driven platforms, and enterprise SaaS organizations at the Director level and above.

15+ Years Experience

3× CS Functions Built from Zero

5× Deployment Scale at Claroty

VP+ Target Role Level

Experience

Career Timeline

Lead post-sales strategy across healthcare and critical infrastructure accounts, driving adoption, retention, and executive alignment across complex deployments.

Implement deployment health metrics converting field complexity into decision-ready insights
Collaborate directly with Product & Engineering to influence roadmap via customer intelligence
Manage government-level stakeholders in healthcare supply chain and critical infrastructure resilience

Healthcare IT Critical Infrastructure OT Security Executive QBRs

Built the entire Customer Success function from scratch at an enterprise IoT startup focused on private LTE industrial deployments.

Designed onboarding framework, QBR cadence, and retention lifecycle model with zero prior infrastructure
Established playbooks for complex, regulated private LTE environments
Aligned CS function directly with founder-led go-to-market strategy during growth phase

Private LTE Industrial IoT 0 → 1 Build Startup

Scaled Professional Services across the Americas during rapid company growth, leading technical delivery of OT cybersecurity deployments for enterprise healthcare and critical infrastructure clients.

Scaled concurrent deployments from 3 to 15+ through process standardization
Standardized deployment methodology that became the company-wide delivery standard
Built and led the Americas PS team from early stage to a full delivery organization
Managed PS delivery P&L and enterprise accounts across healthcare & critical infrastructure

OT Cybersecurity Americas PS P&L Ownership Team Scaling

Built deep technical foundations in system integration, virtualization, and network architecture within regulated, high-stakes enterprise environments.

System Integration Network Architecture Virtualization Enterprise IT

Expertise

Skills & Domains

Domain Expertise

OT / ICS Security Industrial IoT Cybersecurity Private LTE Healthcare IT Critical Infrastructure Enterprise SaaS Supply Chain Risk

Customer Success & Post-Sales

Onboarding Frameworks QBR / Executive Reviews Retention & Expansion Churn Prevention CS Operations Time-to-Value Deployment Health Metrics Playbook Design

Leadership & Operations

0 → 1 Function Building Team Scaling & Hiring P&L Management Cross-functional Alignment Go-to-Market Strategy Startup Scaling Executive Stakeholder Mgmt Product Roadmap Influence

Technical Competencies

OT Networks Network Architecture System Integration Virtualization Operational Dashboards Data Visualization Agile / Scrum ITIL Principles

Projects

Notable Work

BinBuddy

Autonomous trash-driving robot combining shell scripting with robotics control logic. Built to explore autonomous navigation and IoT integration at the edge.

Shell IoT Robotics Autonomous Systems

OneLayer — CS from Zero

Built the entire Customer Success function at OneLayer: onboarding frameworks for private LTE deployments, QBR structure, retention lifecycle model, and executive engagement protocols — all from scratch.

0 → 1 Build Private LTE Playbook Design Industrial IoT

Claroty — PS Scale (3 → 15+)

Designed and implemented a standardized OT cybersecurity deployment methodology that scaled concurrent Americas deployments from 3 to 15+ — adopted as the company-wide delivery standard.

OT Security Process Design Americas PS Scale

ORDR — Healthcare CS Strategy

Leading post-sales strategy for high-stakes healthcare and critical infrastructure accounts. Implemented deployment health dashboards and executive alignment frameworks for government-level stakeholders.

Healthcare IT Critical Infrastructure Executive Alignment OT Security

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Let's Talk

Interested in VP / Senior Director roles in cybersecurity, OT/ICS, or enterprise SaaS. Open to remote or hybrid in the NYC Metro area.

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Senior Director of Customer Success